Reporting Issues

Incident Report for Neatoscan

Resolved

This incident has been resolved. Reporting functionality has returned to normal.
Posted Apr 24, 2025 - 16:34 UTC

Monitoring

A fix has been implemented and we are monitoring this issue until start of business tomorrow.
Posted Apr 23, 2025 - 21:57 UTC

Identified

The reporting issue has been identified and a fix deployed. More information will be available shortly. We thank you for your patience.
Posted Apr 23, 2025 - 20:24 UTC

Investigating

We are investigating an issue affecting all clients where reports get stuck in a "sent" status when generating but are never received. We will update this page as more information becomes available. Thank you for your patience.
Posted Apr 23, 2025 - 14:38 UTC
This incident affected: Reporting.