Amazon Relisting Previously Sold Inventory
Investigating - We have been actively investigating an issue where previously sold inventory is being relisted and sold on Amazon. With the potential impact of this scenario, we are treating this incident with the highest urgency and will provide updates as we work toward resolution.
Jun 26, 2025 - 13:38 UTC
Updated database not available
Monitoring - We are seeing the database successfully update daily, we continue to monitor the accuracy of the data being generated
Jun 17, 2025 - 21:25 UTC
Update - We are continuing to troubleshoot the issues surrounding database generation. We will update this space no later than Monday EOD. Thank you for your continued patience.
Jun 13, 2025 - 21:54 UTC
Identified - Regressing this issue to Identified status as the generated databases are not matching their expected behavior. We will continue to work on this and update daily as we make progress.
Jun 12, 2025 - 19:26 UTC
Update - We are continuing to monitor for any further issues.
Jun 10, 2025 - 14:32 UTC
Monitoring - New Databases are now available. We will be monitoring over the next few days to ensure the creation and data accuracy is consistent.
Jun 10, 2025 - 14:31 UTC
Update - We are making steady progress in resolving issues with our product database generation. Updates will be shared as soon as they are available.
Jun 09, 2025 - 15:36 UTC
Identified - An updated database is currently unavailable. The most recent version available is from 5/30. We are working on a new database and will share updates as soon as possible.
Jun 06, 2025 - 13:44 UTC
Repricing Outages/Delays
Update - We are continuing to monitor this issue. While most organizations are no longer experiencing this challenge, we are receiving sporadic reports of repricing not working for individual accounts. We will continue to monitor and investigate.
Jun 12, 2025 - 13:26 UTC
Monitoring - We have deployed additional fixes to improve the repricing process over the past few weeks. We are seeing enhanced repricing performance and expect continued improvements for most customers. This work is ongoing and remains a priority.

This ticket will be set to monitoring as work continues.
Jun 06, 2025 - 13:55 UTC
Update - We have deployed additional fixes to improve the repricing process over the past few weeks. We are seeing enhanced repricing performance and expect continued improvements for most customers. This work is ongoing and remains a priority.

This ticket will be set to monitoring as work continues.
Jun 06, 2025 - 13:55 UTC
Update - While we are seeing improvement for some clients, others are still experiencing degraded performance in repricing. We are continuing to work to resolve the issue for all clients and restore full functionality.
May 21, 2025 - 13:20 UTC
Identified - Although we have seen some improved activity we are still working on a permanent fix for this issue. We will continue to work toward resolution and update this incident with information as it becomes available.
May 15, 2025 - 18:13 UTC
Monitoring - A fix has been implemented and we are currently monitoring it's performance. Smaller accounts may see repricing normalizing within an hour or so, larger accounts may take several hours to update. We will continue to monitor internally and externally and update this space when we have definitive results. Thank you for your patience in this matter.
May 12, 2025 - 13:42 UTC
Update - No further updates to report. Next update to be provided tomorrow afternoon (EST) with any progress made.
May 07, 2025 - 21:47 UTC
Update - Our developers are earnestly continuing to investigate the root cause of this issue. We will update this alert tomorrow afternoon, or when any new information becomes available.
May 05, 2025 - 22:12 UTC
Update - We have found potential causes for the outages and are continuing to investigate solutions. We will update the status at latest before end-of-day today with any new information or as it becomes available. Thank you for your continued patience.
May 05, 2025 - 14:42 UTC
Investigating - Some, but not all, NeatoScan Books clients are experiencing outages or slowdowns in repricing. We are investigating these intermittent outages and will provide updates shortly.

Due to the variable nature of this issue, if repricing has not run for your organization, or you're experiencing abnormal delays, please alert our Support Team at support@neatoscan.com to make sure we are aware.
Apr 21, 2025 - 13:18 UTC
NeatoScan Collectibles
Identified - Collectibles is continuing to experience outages.
Jan 05, 2025 - 16:00 UTC
Uptime over the past 90 days. View historical uptime.
Listing Operational
90 days ago
97.57 % uptime
Today
Order Processing (Import) Degraded Performance
90 days ago
98.38 % uptime
Today
Shipping/Order Fulfillment Degraded Performance
90 days ago
98.29 % uptime
Today
Repricing Degraded Performance
90 days ago
85.72 % uptime
Today
Reporting Operational
90 days ago
97.29 % uptime
Today
Authenticate First Operational
90 days ago
100.0 % uptime
Today
eBay API Operational
90 days ago
100.0 % uptime
Today
Amazon API Degraded Performance
90 days ago
100.0 % uptime
Today
ShopGoodwill API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 27, 2025

No incidents reported today.

Jun 26, 2025

Unresolved incident: Amazon Relisting Previously Sold Inventory.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025
eBay Category Update
Resolved - We have verified the changes have been working and have not been receiving more category errors from eBay. Please reach out to support if you continue to see listings error out because of a missing category.
Jun 17, 21:10 UTC
Monitoring - A new fix has been deployed to remedy this issue. We will monitor it's success and provide updates as needed. Thank you for your patience.
Jun 13, 13:47 UTC
Update - We are continuing to coordinate with our development team for the deployment and testing of this fix (along with other release notes). We will update this space once the fix has been deployed for your verification.
Jun 12, 19:25 UTC
Update - A fix has been created and will be published in an upcoming release, expect within the coming days.
May 30, 13:25 UTC
Update - We are still actively working to resolve the eBay category update issue. No outstanding milestones to report, but we will keep this incident updated as time progresses.
May 21, 17:24 UTC
Update - We are continuing to work through the complexities of this issue and will update this space as we make progress. Thank you for your ongoing patience.
May 12, 13:43 UTC
Update - We are getting closer to a more confident resolution of this issue, thank you for your patience. We will post an update tomorrow afternoon with the progress made throughout this evening.
May 7, 21:41 UTC
Update - We are testing a process to retroactively fix items that are currently in an errored state. We will update by end of day on the progress. Also we have identified and are continuing to work toward the overall permanent fix.
May 7, 14:48 UTC
Update - The implementation of the eBay category fix is still in progress. We will update this alert with any progress or new information by noon tomorrow (EST).
May 5, 22:14 UTC
Update - We are continuing to work through a fix for the affected eBay category mapping. We will post another update by end-of-day today or before if more information becomes available. Thank you for your continued patience.
May 5, 14:45 UTC
Identified - An API Update on the eBay marketplace affected the category mapping within NeatoScan. The issue has been identified and a fix is in progress to correctly map all affected categories. We will update you on the further progress of this issue.
May 1, 22:02 UTC
Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
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