Neatoscan Status

Neatoscan

Amazon API Critical Issue

Update - The initial release deployed has been successful. We are working on additional fixes and monitoring Amazon API status. Continue to keep your Amazon account on vacation mode until further notice.

Updates will be shared as soon as more information is available.
Aug 21, 2025 - 19:44 EDT

Update - We have identified a critical issue with our Amazon API integration that requires an emergency update today. As a result, Amazon order processing may be impacted.

We are working to resolve the issue, but we do not yet have an estimated timeline for when the integration will be fully restored.

Updates will be shared as soon as more information is available. PLEASE KEEP YOUR AMAZON ACCOUNTS ON VACATION MODE.

We understand how important timely order processing is to your business, and we sincerely apologize for the disruption this may cause. Thank you for your patience as we work to restore functionality as soon as possible.
Aug 21, 2025 - 16:02 EDT

Update - CLARIFICATION: We would like to reiterate that all marketplaces are functional with the exception of Amazon. We are continuing to test the fix for Amazon and will update this space as progress is made. Thank you for your patience and we apologize for any confusion.
Aug 21, 2025 - 10:38 EDT

Update - Our engineering team is actively testing a fix to address the issue.

At this time, we strongly advise that you continue to keep your Amazon account(s) in vacation mode until further notice. This precaution will help protect your account and minimize potential order issues while testing is underway.

We will share another update as soon as we have confirmed results from testing. Thank you for your continued patience and understanding as we work to fully resolve this issue.
Aug 19, 2025 - 19:14 EDT

Identified - As we ready to deploy fixes for today's incidents, Amazon should remain on vacation mode until further notice. However, vacation mode can be removed from all other marketplaces. We will update you with more information as it becomes available.
Aug 18, 2025 - 15:59 EDT

Update - We are currently experiencing a failure with our main database server that is affecting most customers and causing service inoperability. Until the issue is resolved, we strongly recommend placing your accounts in vacation mode to avoid disruptions to your accounts and minimize order issues.

Our engineering team is actively working to identify the root cause. We expect to provide a detailed update by end of day and will share urgent updates as soon as we have more information.
Aug 18, 2025 - 11:52 EDT

Investigating - We are currently investigating a maintenance recovery issue affecting some clients. Users may have one or all of the following challenges: unable to log into the app, WebApi errors and, possibly, order processing issues. We are diligently working to resolve these issues as we recover from the maintenance this weekend. We will update this space as progress is made and thank you for your patience.
Aug 18, 2025 - 09:22 EDT

Updated database not available

Monitoring - We are seeing the database successfully update daily, we continue to monitor the accuracy of the data being generated
Jun 17, 2025 - 17:25 EDT

Update - We are continuing to troubleshoot the issues surrounding database generation. We will update this space no later than Monday EOD. Thank you for your continued patience.
Jun 13, 2025 - 17:54 EDT

Identified - Regressing this issue to Identified status as the generated databases are not matching their expected behavior. We will continue to work on this and update daily as we make progress.
Jun 12, 2025 - 15:26 EDT

Update - We are continuing to monitor for any further issues.
Jun 10, 2025 - 10:32 EDT

Monitoring - New Databases are now available. We will be monitoring over the next few days to ensure the creation and data accuracy is consistent.
Jun 10, 2025 - 10:31 EDT

Update - We are making steady progress in resolving issues with our product database generation. Updates will be shared as soon as they are available.
Jun 09, 2025 - 11:36 EDT

Identified - An updated database is currently unavailable. The most recent version available is from 5/30. We are working on a new database and will share updates as soon as possible.
Jun 06, 2025 - 09:44 EDT

Repricing Degradation

Investigating - We are currently investigating issues with Repricing where items are not repricing or Min/Max prices are not being set correctly on some accounts. We will update this page as we have more information to share.
Jul 24, 2025 - 12:25 EDT

NeatoScan Collectibles

Identified - Collectibles is continuing to experience outages.
Jan 05, 2025 - 11:00 EST

Uptime over the past 90 days. View historical uptime.

Listing Operational

90 days ago

96.52 % uptime

Today

Order Processing (Import) Partial Outage

90 days ago

96.09 % uptime

Today

Shipping/Order Fulfillment Partial Outage

90 days ago

96.09 % uptime

Today

Repricing Operational

90 days ago

95.86 % uptime

Today

Reporting Operational

90 days ago

95.62 % uptime

Today

Authenticate First Operational

90 days ago

100.0 % uptime

Today

eBay API Operational

90 days ago

100.0 % uptime

Today

Amazon API Major Outage

90 days ago

98.94 % uptime

Today

ShopGoodwill API Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 22, 2025

No incidents reported today.

Aug 21, 2025

Reporting Issues

Resolved - Reporting issues caused by last week's server maintenance have been resolved. Please reach out to our support team if you continue to experience challenges.
Aug 21, 10:50 EDT

Identified - We have identified an issue which is causing NeatoScan Reporting to be inoperative or inaccessible. We are working to resolve this challenge and will update this space as we make progress. Thank you for your patience.
Aug 18, 09:18 EDT

Aug 20, 2025

No incidents reported.

Aug 19, 2025

Aug 18, 2025

Mass Server Related Outages

Resolved - This specific issue and cause has been resolved. Clients may be impacted by a separate issue which will be updated shortly.
Aug 18, 09:16 EDT

Update - Additional Info: affected clients may see longer than usual app to marketplace times as the servers get caught up. This behavior is normal and should normalize in due course.
Jul 25, 17:35 EDT

Update - All affected systems should be operating normally. We will continue to monitor and will update this space with the all clear once we're certain no further anomalies for this issue will occur.
Jul 25, 17:29 EDT

Update - We are continuing to monitor but have made progress with this issue. General operations are restored, however, some clients may be experiencing anomalies with order processing, packing slips and order status updates. We are addressing these specific issues and will update this space when progress is made.
Jul 25, 09:33 EDT

Update - Progress is being made to fully resolve this issue. Further restoration work is progressing through the evening and will be updated here once complete.
Jul 24, 18:01 EDT

Monitoring - We have implemented a fix and are now verifying all systems.
Jul 24, 17:00 EDT

Update - Servers have been restored, but issues are still persistent. Continuing to troubleshoot the root cause.
Jul 24, 14:05 EDT

Identified - We have identified a potential cause of the server issues. The fix involves restarting a server, which will cause the NeatoScan application to be inaccessible for 15 minutes or so. We will update this status page once the application is once again operational.
Jul 24, 13:39 EDT

Investigating - Several client are continuing to have issues with live lookup and others are unable to access the application. We are continuing to investigate. Thank you for your patience.
Jul 24, 13:23 EDT

Update - While the overall issue seems resolved, there are some clients still having challenges with Live Lookup. We are continuing to monitor and investigate.
Jul 24, 13:16 EDT

Monitoring - Issue was identified and resolved. Currently monitoring to make sure there is no regression. If you continue to experience issues, please restart the app and retry. If issues continue, please contact our support team.
Jul 24, 12:54 EDT

Investigating - We are investigating server-related outages affecting all parts of the NeatoScan system including Live Lookup, log ins and other parts of the software. We are making this our top priority and will alert this space once resolved. Thank you for your patience.
Jul 24, 12:28 EDT

Aug 17, 2025

Planned Neatoscan Server Maintenance – Service Downtime Notice

Completed - The scheduled maintenance has been completed.
Aug 17, 13:12 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 02:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 15, 20:16 EDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 15, 19:37 EDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 15, 19:34 EDT

Scheduled - Planned Neatoscan Server Maintenance – Service Downtime Notice

We are scheduling a REQUIRED maintenance window to resolve a latent database issue within Neatoscan. This work is necessary to resolve several performance related items currently affecting Neatoscan.

Maintenance Window
Starting: Friday, August 15, 2025 11:00 PM PST/August 16 6:00 AM UTC
Ending: Sunday, August 17, 2025 11:00 AM PST/August 17 6:00 PM UTC

During this time, Neatoscan will be unavailable.
Please plan your operations accordingly.

While this update will address the immediate database concerns, we continue to actively work toward further improvements to enhance overall system stability.

If you have any questions or need assistance preparing for the downtime, contact our support team at support@neatoscan.com.

Thank you for your understanding and cooperation as we complete this necessary maintenance.
Aug 15, 19:34 EDT

Aug 16, 2025

Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.