Investigating - Some, but not all, NeatoScan Books clients are experiencing outages or slowdowns in repricing. We are investigating these intermittent outages and will provide updates shortly.
Due to the variable nature of this issue, if repricing has not run for your organization, or you're experiencing abnormal delays, please alert our Support Team at support@neatoscan.com to make sure we are aware.
Apr 21, 2025 - 13:18 UTC
Resolved -
This incident has been resolved. Reporting functionality has returned to normal.
Apr 24, 16:34 UTC
Monitoring -
A fix has been implemented and we are monitoring this issue until start of business tomorrow.
Apr 23, 21:57 UTC
Identified -
The reporting issue has been identified and a fix deployed. More information will be available shortly. We thank you for your patience.
Apr 23, 20:24 UTC
Investigating -
We are investigating an issue affecting all clients where reports get stuck in a "sent" status when generating but are never received. We will update this page as more information becomes available. Thank you for your patience.
Apr 23, 14:38 UTC
Resolved -
Order imports are back to normal operation. If you experience further issues, please reach out to support@neatoscan.com for assistance.
Apr 21, 13:20 UTC
Monitoring -
Developers have been working on this issue and we are seeing improvement in orders processing normally. Monitoring to make sure there is no regression.
Mar 27, 22:08 UTC
Investigating -
We are currently investigating an issue which is causing stopped order processing primarily for eBay and Amazon, although other marketplaces may also be affected. We will update this page as we identify the issue and establish an ETA to fix. Thank you for your patience.
Mar 26, 21:50 UTC
Resolved -
The slowdowns and freezes have been resolved. Please restart the software if still experiencing issues and reach out to support in the case they persist after a restart.
Apr 14, 15:14 UTC
Investigating -
We are currently investigating reports of slow load times as well as constant freezes in the software.
Apr 14, 13:12 UTC